Shipping policy
At Botanicals 102, we carefully prepare and package every order to help ensure your products arrive safely and in excellent condition. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 2–4 business days after payment has been successfully received.
Business days are Monday through Friday, excluding holidays.
Processing time refers to the time required to prepare, package, and transfer your order to the shipping carrier. Processing time does not include carrier transit or delivery time.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
Shipping & Delivery
Estimated delivery times displayed during checkout begin after your order has been processed and accepted by the shipping carrier.
Delivery dates provided by Botanicals 102 or the shipping carrier are estimates and are not guaranteed unless a guaranteed shipping service is specifically offered and purchased.
Once an order has been transferred to the shipping carrier, delays caused by weather, holidays, carrier disruptions, transportation issues, or other circumstances outside of our reasonable control may affect the delivery date.
Shipping Confirmation & Tracking
When your order ships, you will receive a shipping confirmation containing tracking information when tracking is available for the selected shipping method.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped; however, address changes cannot be guaranteed once an order has entered fulfillment.
Botanicals 102 is not responsible for orders delivered to an incorrect address provided by the customer.
Returned or Undeliverable Packages
If a package is returned to Botanicals 102 because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another issue outside of our control, the customer may be responsible for additional shipping charges if reshipment is requested.
Original shipping charges are non-refundable unless the return resulted from an error made by Botanicals 102.
Lost Packages
If tracking information shows that your package has not been delivered within the expected delivery period, please contact us so we can assist you with reviewing the shipment.
When appropriate, Botanicals 102 may initiate or assist with a claim or investigation with the shipping carrier.
Carrier investigations may require additional processing time before a replacement or other resolution can be provided.
Packages Marked Delivered
If your tracking information shows Delivered but you cannot locate your package, please first check around your property, mailbox, parcel locker, household members, neighbors, or building management where applicable.
You should also contact the shipping carrier for additional delivery information.
Please notify Botanicals 102 promptly if you are unable to locate a package marked as delivered so that we can review the situation.
Botanicals 102 is not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the address provided with the order. However, we will make reasonable efforts to assist customers with carrier-related delivery issues.
Damaged Packages
If your order arrives damaged, opened, leaking, or with a compromised safety seal, do not consume the affected product.
Please contact Botanicals 102 within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging and shipping label
Please retain the damaged product and packaging until your claim has been resolved, as additional information may be required.
Verified damaged or incorrect orders may qualify for a replacement or refund in accordance with our Return & Refund Policy.
Incorrect or Missing Items
Please inspect your order promptly after delivery.
If Botanicals 102 shipped an incorrect product or an item is missing from your order, please contact us within 7 days of delivery so that we can review and correct the issue.
Shipping Fees
Shipping charges, when applicable, are calculated and displayed during checkout.
Shipping charges are generally non-refundable after an order has shipped, except when a shipping or fulfillment error was caused by Botanicals 102.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, has been packaged, or has been transferred to the shipping carrier.
Once an order has shipped, it cannot be canceled and is subject to our Return & Refund Policy.
International Shipping
Unless specifically offered during checkout, Botanicals 102 currently ships within the United States only.
Customers should refer to the available shipping options displayed during checkout for current service areas.
Questions About Your Order
If you have questions regarding the shipping or delivery of your order, please contact Botanicals 102 and include your name and order number so we can assist you as quickly as possible.
By completing a purchase from Botanicals 102, you acknowledge that you have reviewed and agreed to this Shipping Policy.