Refund policy

Return & Refund Policy

Because the health and safety of our customers are our highest priority, all Botanicals 102 herbal supplements, herbal teas, sea moss products, and other consumable products are FINAL SALE.

Due to the nature of ingestible products, we cannot accept returned products once they have left our possession. This policy helps protect the integrity, quality, and safety of every product we provide.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, has a compromised safety seal, is defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide your order number along with clear photographs of the product and packaging. After reviewing the issue, Botanicals 102 may provide a replacement or refund when appropriate.

Change of Mind

We cannot provide refunds or exchanges because of personal preference, taste, change of mind, ordering the incorrect product, or deciding that you no longer want the product after your order has shipped.

Product Safety

For safety and quality-control purposes, any consumable product that has been returned to Botanicals 102 will not be placed back into inventory or resold to another customer.

Order Issues

We want you to receive exactly what you ordered and in excellent condition. If we make an error with your order, please contact us so we can make it right.